"Having online water billing functionality was huge for me. It was pivotal in my relationship with the city and the services it provides, because it’s a symbol of the technology-supportive direction the city is headed."

"Skype for Business Online in particular has improved productivity. By using instant messaging and presence, employees are definitely creating efficiencies within their specific departments.” He explains that checking if coworkers are in the office before walking to their desks saves several minutes a day, every day. “And getting a quick …