"When we started to grow, we realised that this was unsustainable at an operational level, so we focused on activating a system that would allow us to automate the entire returns process. In this way, we would ensure that our customers could make their returns without the need for a …

"I was working in a textile lab developing new materials and new processes for other brands and what I wanted was to be able to have garments with which I could feel much more comfortable throughout the day, that needed much less care and also do it in a much …