13 Revel Systems Case Studies

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Case studies are helpful for understanding how similar needs may have been addressed by Revel Systems.

FeaturedCustomers.com has 13 case studies. Browse this list to see how Revel Systems has worked with different customers like Lappert’s Ice Cream and Sajj Mediterranean.
Case studies are helpful for understanding how similar needs may have been addressed by Revel Systems.

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13 of 13 Case Studies

Lappert’s Ice Cream has been able to increase sales by over 20% after switching to Revel iPad Point of Sale. Everything from the system’s ease of use, fast processing, and seamless hardware integrations has been able to help Lappert take his business to the next level. Lappert can now rest easy when it comes to managing an entire business with his new “silent partner”.
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Michael Lappert

Owner
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Sajj is expanding rapidly and needed a Point of Sale that could grow with their business. Khoury and Ayoub chose Revel Systems because its system is “easy to scale”. Ayoub shared, “The nice thing is, once you set it up once, you can replicate the system in different locations and have everything on the same backend. We can sit in the corporate office and see exactly what every store is doing and what every truck is doing.”
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Sal Khoury

CEO, Sajj
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Prior to venturing outside of their traditional supermarket kiosks and into the military food court arena, CPFD was not required to have a point of sale system because their supermarket kiosk transactions are processed through the supermarket’s registers. “In the supermarkets, we have limited access to the POS data and minimum transparency into what we are selling,” said Matt. Operating in the food court was a different business model, which required that CPFD install and operate a POS system. While this presented a new challenge for CPFD, it also presented an opportunity to gain control of information and greater insight into their business. CPFD needed a system that was “very simple” and easy to learn, with strong customer support to assist staff thousands of miles away from the home office.
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Matt Payne

Vice President
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Adam “always had a love for tech,” and sought a POS system that appealed to his desire for innovative technology while also providing a robust, enterprise-level solution. Adam chose Revel because it was the “only [iPad POS] with enterprise functionality.” Revel also had “the ability to handle multiple locations” while giving Goodwill the ability to check on those locations from one easily-accessible portal. He also needed a system that maintained functionality when the internet was down. North Florida sees more than its fair share of foul weather, and Revel’s Always On Mode keeps Goodwill running – and processing payments – even when connectivity is down. Another aspect Adam loves is Revel’s ability to quickly and easily connect to peripherals – printers, card swipes, cash drawers – via bluetooth. This has saved Goodwill “hundreds of thousands of dollars in lost revenue.” In North Florida, it’s common for entire stores to get washed out by storms. With Revel as Goodwill’s POS, however, Adam can drive up with a truckload of peripherals and run everything off battery operations. “It’s the perfect disaster recovery program,” Adam said. “The flexibility with Revel is fantastic – we never lose business.”
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Adam Thayer

Director of IT
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The question that informs both HALL’s current operations and future endeavors is, “How do you improve the experience, and how do you make it operational?” The answer is to include both form and function, such as with HALL’s adoption of the Revel iPad POS. By bringing the cash register to the guest, HALL is able to improve the overall experience. Furthermore, this ability to bring the POS to the guest enables the wine educator to have immediate access to further information on a particular wine. “What the iPad allows us to do is bring tasting notes [to the guest],” Jeff said. “We can arm the wine educator with more information and a cash register at the same time.”
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Jeff Zappelli

Director of Membership
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As a bar business, Lee found Revel’s preauthorized credit card processing extremely beneficial. With preauthorization, customers can open a credit card tab and take their card back immediately. Typically, customers would need to leave their credit card at the bar until they close out, but with Revel’s iPad POS, the transaction process is simplified. Lee shared, “I love how Revel’s system has the preauthorization feature so we can swipe a customer’s credit card and give the card right back to them. Customers appreciate us opening a credit card tab for them and returning their card back immediately so they don’t end up leaving it at the bar. More often than not, customers are always shocked that they can take their card back and still keep their tabs open at the bar.” With preauthorization, Liquid Gold is able to improve the transaction process for both customers and employees.

Timothy Lee

Owner
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Revel allowed the Melt Shop to get away from the “old, clunky model of inaccessible software” and having to bring in and manage servers. “There something inherently wrong with that,” Josh said. “When the server goes down, the whole POS goes down.” This wasn’t an issue with Revel, as its cloud-based technology “is the future.” Because Revel is cloud-based, they are no longer tied to the unreliability of back-office servers and can access their business information from anywhere.
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Josh Morgan

Operating Partner
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Vik Sharma

Popeye
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A part of Revel’s flexibility is also its ability to integrate with third party applications. With open API, Revel can easily integrate with a number of applications for full customization including Intuit QuickBooks, the #1 accounting solution. Revel prides itself as the #1 POS system with the deepest QuickBooks integration, from automatic data syncing to inventory cost analysis. Hahn benefits from QuickBooks integration and shared, “With Revel, there is a lot of flexibility. We are able to choose different applications that are applicable for our company and it streamlines things so much faster. For example, it has been extremely helpful that Revel Systems integrates perfectly with QuickBooks Online. Everything syncs for us, so we’re able to effectively use the QuickBooks financial software. This integration is just another great tool to help us manage our business easier.”

Ginger Elizabeth Hahn

Chocolatier/Owner
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European races to the next one, and those train stations were the places where these cyclists met with their teams and team managers to discuss the day’s events. They ate, drank, and slept there. Everything involving anything was carried out there. It was the hub of the community for that time frame. Thus, The Station SF was conceived. We want to be the hub of this community – offering you a place to meet, eat, relax, hang out, take care of business – whatever you need to do.”The Station SF has a contemporary look and feel – along with their revolving popup concept, Chris has created an environment that’s simultaneously hip, welcoming, and relaxing. Chris chose an iPad-based POS because it complemented the overall aesthetic of The Station SF: “It has a very streamlined look to it, that is clean and sleek on our countertop.”“They’ve got it dialed,” said Chris on Revel’s point of sale solution. “It works. Day in and day out – it’s proven.” Chris described Revel’s backend reporting as “pretty impressive” and “limitless in some regards. Whether you’re looking at custom reports based on categories, of things you’ve sold – not just what they are but where they’re displayed. You want to see how a certain aspect of your store is functioning – how many sales it’s producing over a certain period of time. You can look at your flow charts for sales and see where your spikes are, where your low times are, collaborate your reports into that information.” Revel also enables Chris to build schedules based on projected sales: “There’s a lot of cool little functions to it that other systems do not offer in a cloud-based format.” He feels that it’s the best “all-in-one” program for the money.“Customer support does answer the phone within a minute time frame, and that right there alone is a lot more than other products are offering,” Chris said. “[It’s] pretty nice to be able to talk to somebody live” – and get an instantaneous response. He went on to say that everyone The Station SF has talked to have been helpful, takes them through the basic steps, and makes sure that their system is functioning properly. “They are actually there, 24 hours a day, 7 days a week, without question,” he said.“Our system works,” said Chris, “Whether the internet is running or not, and that’s the beauty of it. True Offline Mode does work and allows us to take credit card transactions even if we have internet struggles throughout the day, which has been an issue for us. Being able to satisfy the customers’ needs, whatever form of payment they would like to use, is very important as a business.”The Station SF will be working with Revel to expand their grab-and-go concept. As Chris pointed out, “In this part of San Francisco there are a lot of people that have very little time on their hands to sit down for lunch. The busier we get, the longer our lines get. That’s a real dilemma in some ways – it’s wonderful that we are that busy but it’s not wonderful for the customers who want to come in and enjoy our offerings. So we are going to be transforming part of our pop-up area into more of a grab-and-go section with fresh daily salads, sandwiches, all sorts of snacks and goodies to offer. Guests can come in, grab the items they want, and use Revel’s kiosk function to self-check out.”Chris sees The Station SF expanding in terms of both its reach and its offerings, with Revel Systems being part of that growth. As Chris noted, “There’s so many little tools within the system that will help us get to the point where we are maximizing the functions of the point of sale system to help reduce labor, to increase sales, to find those balances in between. All the reports in the backend office really help you to find that symmetry between sales and labor. And if you can maximize those two things: Home run. Revel is definitely helping us get there, and hopefully we’ll see some real growth here in the next 8 months.” He would “definitely recommend” Revel's iPad point of sale to other businesses, and is especially thrilled with Revel’s willingness to listen. The “great thing about Revel” is “They will listen to their customers, where other companies will not. Revel is willing to grow as their customer base and needs grow, and you can’t ask for anymore than that. That’s pretty exceptional these days.”

Chris Dressick

Managing Partner
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Bahama Buck’s sought a cloud-based solution, but also needed a POS that would streamline the ordering process. They found Revel’s KDS – Kitchen Display System – enabled them to speed up orders while eliminating cumbersome paper receipts. According to the Bahama Buck’s finance team, the KDS “increased productivity by 17%.” Furthermore, the increased efficiency led to “a direct correlation to less wait times and higher average hourly sales.”

Laura Ewing

Director of Franchise Operations
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Chatkazz has been able to increase sales by 15% after switching to Revel iPad Point of Sale. Everything from the system’s compact design, easy reporting, and ability to scale has been able to help Chatkazz take its business to the next level.

Chirayu Shah

Owner
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Utley has saved time and money with the Revel Point of Sale system. Revel’s cloud-based POS allows him to monitor labor and sales remotely, and it’s Always On mode saves him thousands of dollars when the Internet goes down. Customers find the system impressively “up-to-date” and employees “would quit if we switched to a POS other than Revel.” Utley plans to grow his business with Revel and implement features such as Inventory Management and Loyalty Programs in the future.

Buddy Utley

Owner
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