Respond.io FAQs

    • Who is Respond.io best for - their role(s) within what kind of companies.

      Our Customer Conversation Management Software is designed for pragmatic leaders of growing B2C companies who prioritize delivering exceptional customer experiences through messaging.

    • How does Respond.io benefit them?

      We deliver an omni-channel inbox, a visual workflows builder that automates messaging and business processes and comprehensive reporting capabilities. No more struggling to manage incoming messages and multiple platforms or dealing with complicated automation rules and limited reporting options.

    • How technical do users need to be to use Respond.io's software?

      Our software caters to users of all technical levels. Some, like message responders, only need basic chat skills. Those handling automation and integrations will need to be technical. Fortunately, our support team ensures everyone benefits fully and we are just a message away.

    • What makes Respond.io a leader in this space?

      Our omnichannel support is unlike the competition, we have ever-evolving AI-capabilities, high scalability, high customizability, comprehensive reporting, community driven innovation, and a world-class support team.

    • Who are Respond.io's biggest competitors (3-5 companies)?

      WATI, Gallabox, Messagebird, Trengo, SleekFlow

    • How/why is Respond.io better than those competitors (or most others in their market)? What about Respond.io is unique, stronger, easier, etc.?

      Our software is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and customizable integration options.

    • What kind of features can customers expect Respond.io to release in the near future? And longer term?

      We have many features planned and developed for the platform - however this list is constantly updating. For more information, visit our Feature Request page.

    • Which popular or common software does Respond.io integrate with?

      Native integrations include: Zapier, Make, Google Sheets, Dialogflow, Slack, Webhooks

      Through Zapier, some of the popular software customers can integrate with: Zendesk, Salesforce, HubSpot, Pipedrive, ActiveCampaign, WooCommerce, Magento, and many more.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Respond.io. If it's not simple, use broad estimates or ranges for typical setups.

      Our pricing is as follows:
      Team plan - $99/month
      Business plan - $299/month
      Enterprise plan - Custom/month
      For a more detailed breakdown of each tier, visit our pricing page.

    • Does Respond.io offer a trial or free download available?

      Yes, we have a free trial

    • Does Respond.io offer any kind of training/education for their product?

      - Knowledge Base
      - Video Tutorials
      - Business Academy
      - 24/5 Support Team available on every messaging channel

    • Describe the implementation process and timeline for Respond.io software.

      After signing up on our platform, customers can start using it immediately, provided they have the channels ready to connect to.

    • What are the Respond.io support options? List all.

      Customers can reach out to our support agents through email, WhatsApp, Facebook, Telegram, LINE, WeChat and Instagram. It’s Free.

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