The sales reps are very satisfied with the application, they‘re using less paperwork and have more time to focus on selling and serving the clients more efficiently.

Since Resco gives us the benefit of working offline we plan to deploy it with our service technicians as well. Those guys work remotely, in different factories at various customer locations. On site, they have to fill out all this paperwork with the service information and once they return to the office, they need to retype it into CRM. It is quite a tedious task which can affect the quality of the information. Having an iPad with the Resco app, the technicians will be able to put in the service data to the CRM right then and there. And even if there’s no Internet throughout the day, next time they get connected they just hit “Sync” and all the information is uploaded to the company CRM.

I went on travel and just built it right on spot with them. So on top of everything, Resco allowed me on-site development. Instead of sitting in the office, I said ‘Hey, let’s just do this, let’s build this kind of thing together.’ They were co-author of the built itself, which is a big success.

Resco Mobile CRM was easy to install and the configuration effort proved to be less than originally expected. When we have new developments on the Microsoft side, to have these developments available in the Resco client is less demanding than originally thought. We know we have an overhead if we do configuration in MS CRM—we have to change that in Resco as well. But it’s not huge, so it’s not a problem.

Resco CRM helped Bayer CropScience solve two challenges at once. The first and the major one –to complete the implementation within 4 months. The result? Only two people working on the project got it done in less than 100 days. The whole implementation experience didn’t interfere at all with other on-going work on the CRM project.

It’s hard to quantify in terms of ROI but our business has been able to change in ways we would have struggled with if not for Resco as mobile apps are not easy to develop from scratch. This framework allows us to be more mobile focused rather than relying on various unconnected systems like email, excel files, phone calls. We’re more connected as a result. We can automate data collection and interact with our mobile sales force in a better way – we can put information and tasks up there for them and they collect it wherever they are. Having more complete & up-tothe-minute information makes it easier for us to respond quickly to change.

The team loves using the app. Any time we have any issues, the Resco Support Team is always there to help. But I mean, in depth help – it’s nice that we can talk to first-line support. But to even go as far as developers, it’s really a personal touch you have. With other providers, they seem 100 layers away, but with Resco, it feels like a partnership.

The ability to provide Mobile CRM functionality also to people who are not part of our organization, and to have them integrate directly with our Dynamics CRM data & processes, has allowed us to explore solutions to problems that we did not previously think possible.