Since Resco gives us the benefit of working offline we plan to deploy it with our service technicians as well. Those guys work remotely, in different factories at various customer locations. On site, they have to fill out all this paperwork with the service information and once they return to the office, they need to retype it into CRM. It is quite a tedious task which can affect the quality of the information. Having an iPad with the Resco app, the technicians will be able to put in the service data to the CRM right then and there. And even if there’s no Internet throughout the day, next time they get connected they just hit “Sync” and all the information is uploaded to the company CRM.

Resco Mobile CRM was easy to install and the configuration effort proved to be less than originally expected. When we have new developments on the Microsoft side, to have these developments available in the Resco client is less demanding than originally thought. We know we have an overhead if we do configuration in MS CRM—we have to change that in Resco as well. But it’s not huge, so it’s not a problem.