Overview

Reputation.com is an integrated, comprehensive solution for customer experience (CX) and reputation management. It is a modular solution that saves you the effort and expenses of investing in diverse point solutions. Plus, it can integrate smoothly with your existing tools without needing updates or costly APIs. This unified system automatically captures data in real time from all sources, providing a 360-degree view as well as insightful and meaningful reporting.

Machine Learning and AI

Reputation.com aggregates and evaluates millions of data points from numerous websites in real time every day. Plus, it uses advanced AI methods like deep learning, statistical analysis, and natural language processing to quantify and measure your brand’s performance, and offer actionable insights that assist you to improve continuously.

Reputation Score

Reputation.com’s Reputation Score is an index for businesses and an effective measure of how your brand is discovered, selected, and experienced onsite and online.

Benefits

Do-it-Yourself (DIY) Features

To start, Reputation.com offers a set of DIY tools that your business can use to manage your online reputation requirements on your own. These functionalities permit you to constantly track your web presence.

Useful Dashboard

The system consolidates your reviews in a single dashboard where you can read and reply to them. Plus, it enables you to reach out to your best consumers and invite them to leave reviews. Reputation.com also allows you to handle your business listings and social media accounts from the dashboard, permitting you to easily engage followers and share information. The application’s reputation score let you track your brand’s standing.

Mobile Apps

Reputation.com is mobile optimized and offers apps for Android and iOS devices that deliver instant alerts when users post new reviews or comments. You can use the apps to swiftly reply to those consumers. Plus, you can access your social feed and publish content, including videos and photos. Thus, the apps provide a convenient method to maintain a uniform and up-to-date web presence.

Discover Areas for Improvement

Reputation.com facilitates data-driven, deep analysis of consumer experience. The platform analyzes all the collected data to help you identify your company’s weaknesses, strengths, and aspects that require attention. In this way, it helps you compare your business performance with that of competitors and find methods to enhance your products and services.

Other Tools

Reputation.com also provides additional features to track and improve the customer experience. These capabilities include social media advertising and directory management, as well as a ticketing platform that you can use to route issues to the concerned people. You can fully leverage these functionalities to improve customer satisfaction and boost your reviews and ratings.

Product Features

Pricing

Pricing details of Reputation.com are not publicly available. Contact them directly to obtain precise cost facts.