“Implementing Rep has really helped us broach people when it looks like they’re exiting. We can put forward a couple of options and they have the choice to say hey, I’m a beginner, or I need some education, so we can help them embrace their journey and stay on site for longer until they feel comfortable enough to buy."
“We found it hard to have a good conversion rate, anything remotely similar to what we had at our pop-up stores. Our brand, They New York, had phenomenal results when it came to in-person sales, but our online presence was lacking. We just didn’t have enough eyes on the prize. Implementing Rep helped us change all that. We were able to build a bridge to our customers when it mattered most. The chatbot helped us effectively relate our story—and gain loyal customers!”












