We’ve gone from a manual site by site system that relied heavily on individuals and local knowledge, to an online nationwide maintenance management and reporting system using a mobile app and an OverDRIVE site. The automatic scheduling and new level of reporting means that we can instantly see a detailed picture of plant and sites nationwide, which is available to everyone and constantly updated. This allows us to share knowledge and best practice with everyone from individual Engineers to Regional Managers and Directors of the division across our sites, which has had a really positive impact on the business and on our teams. Most importantly it allows us to focus on our objective of continually improving the service we provide to our customers.

Having experienced the benefits of Gmail, we are keen to implement the rest of the Google Apps platform as soon as possible. Gmail has delivered cost and time savings and also improved collaboration between branches, so we’re already feeling the benefits across the business.

The ability to collaborate in and share documents is a huge advantage for an organisation of our size and complexity. In addition, the ability to search email is far quicker and more powerful than what we had before.

We knew that our old website had become dated and that it did not reflect our brand or showcase our fantastic products. The Refractiv team totally understood our company, our requirements and our aspirations and quickly married them together to develop a great new website. We formed a brilliant working relationship because they were straight forward, responsive and always made the people actually working on our site available to us, which meant the project went smoothly and the end result was bang on brief.

We have really embraced the whole Google concept and felt the very real and immediate benefits as a company of improved access and collaboration and significant time and cost savings which make great strides in support of our ongoing ‘lean process’. From my own personal point of view , I feel using Google Apps has increased my productivity significantly, reduced complexity and even my stress levels have gone down! In the future, I look forward to spending less time and cost supporting the business’s hardware and software, and more time developing innovative solutions to support business performance.

Formedix is all about creating time and cost efficiencies for our clients by developing smart, well thought out solutions for other companies. We wanted to replicate these same efficiencies inside our own company, through the way that we work, so the move to Google Apps was a natural and effective choice. We are already benefitting from the change in the way that we communicate and collaborate as a team and have made significant cost savings at the same time.

Refractiv was faced with a challenging situation: 50+ users, mainly home-based and using different email clients and devices, who needed their email migrated to one simple, reliable system. The result? We now have a consistent, reliable email and cloud storage solution which has improved workflow and communications no end.

Because we’re a busy small business we only had a limited time frame in which to make the switch from MS Exchange and SharePoint to Google Apps for Business. Refractiv totally took this on board and despite the challenges of our unique Exchange setup, they delivered a quick and seamless migration. After the training and a ‘bedding in’ period our whole team has embraced Google Apps which has immediately improved integration with our clients and collaboration within our own organisation. We consider ourselves converted A+.

The migration from our old system was painless and we immediately felt the benefit of flipping to Google Apps as a business and as people. Like any service industry, communication is key and being able to access everything we need, wherever we are is essential. The improved accessibility and intuitive organisation of things like Drive and Gmail have meant that issues are resolved quicker, so we are working more efficiently and our clients are getting better value for money. The collaborative and ‘joined up’ approach of Google Apps is a great fit for for us and it has undoubtedly had a really positive impact on how we work and how we communicate amongst ourselves and with our clients.

We are very pleased with the ease at which the transition took place, and at both the integrity and competence of the people at Refractiv. Switching to Google Apps has allowed us to get rid of all those insular problems with Outlook and have all the benefits of a fully integrated calendar, document and email system. The management team felt that more could be done to help staff collaborate and have access to key information, including email, calendars and documents. Discussions with Refractiv led to the decision that Google Apps for Business was the solution.

The impact of the switch to Google Apps is immense. Synced calenders, fail proof emails and document sharing are only the first steps in the improvement that Google Apps will bring to the productivity and effectiveness of our communication and systems. Our website utilises cutting edge internet technology such as podcasts, TV and radio to spread our message and we have started to learn how Google Apps can be more than just an Office solution. It is a product that we will continue to grow into and, as Google are constantly updating, one I feel that will always be updated and on the edge of technology. The match between Google, Refractiv and ourselves was a great fit as both companies mirrored our core values – excellence, entrepreneurial, fun and relational.

We thought we needed to improve our social networking profile but didn’t really appreciate it was just one part of the jigsaw. Refractiv helped us see the ‘bigger picture’ and made sure that all the separate areas were working together, so we now have the benefit of SEO and Social Networking with a great website sitting at the centre of it. It’s been fantastic to have one supplier who can deliver a ‘complete internet marketing package.

Moving away from our Microsoft Exchange server and its associated products required a quantum leap in IT understanding, but Refractiv were confident and assured in their advice and implementation both before, during and after. There can be no doubt that Google Apps and Gmail make our sales force a more potent and effective group than we were before. Add to that a seamless migration of our contacts from BCM to Capsule and we are now far more streamlined and effective in dealing with our customers than we have ever been. Best of all, we now have no reliance on our server which was forever giving us headaches and costing a substantial sum in maintenance contracts and down time. If you want to move your business into the next generation of computing and effective business management, then give Refractiv a call and see just how cheap it is to reform your organisation and its IT department. You will be pleasantly surprised.

I want to say what a fantastic job you’ve done for me on the new site. It’s everything I was hoping for, and I’ve really appreciated your complete attention to detail and response times. You did exactly what you said on the tin and I’ve been really delighted with everything.