"We don't always have the possibility of answering all incoming calls and Reecall allows us to do two things: to avoid the customer going straight to voicemail, and to take information before the call back. This allows us to prepare our call-backs, and sometimes to give the customer an almost …

"Reecall has become indispensable as it allows our operators to focus their efforts on complex issues. Offering a dedicated support line outside working hours is a prerequisite for our customers. Our team's motivation and customer satisfaction have improved."