RedHorse Systems Testimonials

“I recently began a marketing project for an electricity rate savings program, which required me to greatly increase the number of people I would be contacting. Prior to the launch of the project I had less than 5,000 contacts in our RedHorse CRM database. My initial import list was an Excel spreadsheet, containing 187,458 contacts with e-mail addresses. I was concerned that it could take days to complete the import. First, I was pleasantly surprised to be reminded of just how easy it is to import directly into RedHorse from and Excel spreadsheet. (I had done this before, but it was long enough ago so that I had forgotten what the process was like.) It was intuitive, easy to configure and launch, as well as having a really well-designed interface. I began the import on a modestly powerful workstation, running XP Pro with just 2GB of RAM. The Windows 2003 server, 32-bit standard edition that hosts our in-house RedHorse CRM database and the MS SQL 2005 software that runs it is also a machine of modest resources, a single Xeon processor, and 4GB of RAM. To make a long story short, the import of the 187,458 new contacts that I expected to take days was completed in 4 hours. Furthermore, I was able to continue using RedHorse on another workstation while the import was running. Neither I nor the other user who was logged into RedHorse throughout the process noticed any significant degrading in performance while the import was running. I was very pleased with the outcome. That is until I realized that I had made an error, (a simple user error – moving too fast), and left out 3 data elements in the import. This was my error and nothing to do with anything wrong in RedHorse. To my great relief I found that the Update/Import feature works great. Rather than removing all the 187,458 imported contacts and starting over again, I was able to use the Update/Import feature to correct my error and simply update the new records with the missing data. Thanks RedHorse!”

"With our old CRM, our users would collect certain crucial data from a customer then they would have to remember to open up multiple locations and insert the data there, which is really inefficient. All day long, people would be jumping up and running over to a file cabinet to look up information they needed. I would say it probably cost our team members an hour — every day! And we would have human error, because of people transposing numbers and amounts from memory! We would find information, things wouldn’t match. With RedHorse, I was able to create custom fields and write a simple stored procedure that would take that data and insert it automatically into all the places it needed to be. So now, they’re putting the information in once, and the database puts the data where it needs to be, avoiding human error and saving us time."