“I have to tell you, I am always let down by the lack of thought and planning in the area of CRM Telephony Enablement (CTI). I downloaded your app, installed it, (Screwed it up because I don’t read instructions. Thank you for helping me Connie) found the configuration tab to tell it what Telephony Service I was using and WHAT A LET DOWN!. I clicked the telephone Icon and I got a Screen Pop! I called my DID And I got a SCREEN POP!. I figured it was too good to be true so I started messing around with the Call Control Client figuring (HA! YOU CAN”T FOOL ME I DO CTI FOR A LIVING!!!) and WHAT DO YOU KNOW. Full Two-Way Call control!!!!!!! WHO DO YOU PEOPLE THINK YOU ARE I then showed it to my guys who in their Cheeky Welsh vernacular said (Kindly Put) I was out of my BLOODY mind. They tested it and apologized. LIKE THAT EVER HAPPENS. Simply Put… You guys get it. That is all I can say. You don’t trap me, hamstring me, License me to death, dictate to me how I will communicate or take away control of my stuff. You just let me do my job and integrate with the rest of my communications apps and appliances. I don’t have to worry about anything here. The times when I do, it is because the CRM manufacturer is Lazy, Greedy or Disinterested in making their application complete.”