Redcentric Testimonials

“I have worked with Redcentric before, and they are consistently one of the best companies I have worked with. They go far beyond being regarded as a supplier and are now definitely a trusted partner. Over the years I have worked on many IT projects, and having a strong partnership is critical to successful and smooth delivery. Redcentric don’t penny pinch over small changes, but instead focus on the long-term relationship, which really facilitates a win-win situation for us both. Together we’ve delivered a successful project, which at times wasn’t easy and wasn’t without challenges. However, whenever we’ve reached out for help and support, the team have been pragmatic and reliable. It is often the issues and complaints that are escalated to me, but it’s also important to recognise when things have gone well and that we are very grateful for everything they’ve done.”

"Omnichannel allows patients to opt for SMS conversation instead of voice, driving down queue times by over 30%. Patients get their queries answered quickly, and agents have time to deliver excellent service without time pressures."