“Sometimes, in our discussions, two or more of our key staff would start talking in technical jargon between themselves. Whenever that happened, the Red Hat consultants would ensure that the main points were explained and points of contention were set out logically so that everyone could understand what was being …

"We now have the capability to use spare capacity for the evaluation and hosting of new commercial off-the-shelf software, government off-the-shelf software, or custom software that previously would have been too expensive to implement even if the software was free."