“The problem we are trying to solve at HeySam is what if you could box the magic of a sales engineer into an AI assistant? Not to replace the sales engineer, but rather to augment them with the magic of an LLM that summarizes the essence of a customer question. …

“Collaboration during incidents most commonly occurs through a video call. When things are wrong, when your website is broken, it’s 3AM, everyone is panicking, people tend to jump on a call and try to figure out what is going on. And often it’s someone’s full time job to take notes …