RealPage Testimonials

“You can’t miss calls in our business. Missing just one call can mean missing a possible lease. Although we were using traditional call centers since 2011, we recognized that we still had things to improve—our speed-to-answer, avoiding missed and abandoned calls, and spending more time on resident relations. We had a hunch about what wasn’t working, so we decided to take a closer look at our Contact Center operations.”

“We gathered key players from our organization — folks in upper management, property management and our operations folks — to pare down the catalogs to just the items that we purchase on a regular basis. We also set it up for expansion because we know in the future, our needs are probably going to change.”