ReaLift Testimonials

"Jim and I built Duradero with a customer service focus first. We believe outstanding customer service is at the forefront for any exceptional company. Selling work boots online, when shoppers have never tried them on before, presents some unique challenges. We encourage and promote customers to order two different sizes of boots to ensure they get the right fit. This was one way we could create an online experience that mirrors walking into a retail store. However, that can become very costly and inconvenient for the shopper. We found ReaLift and were attracted to their simple process and accuracy. Measuring customers' feet is a service Duradero can now provide and enhance their online shopping experience while exceeding expectations compared to most bricks-n-mortar shoe stores these days. We’ve been very pleased with the Realift technology, their timely updates, and focus on customer service. This technology and partnership gives Duradero an additional level of service while enhancing the online shopping experience."

"CrossKix has seen incredible growth in a short amount of time, but sizing & fit was a large challenge for us while scaling. We decided not to carry half sizes, which created a lot of customer service inquiries around sizing. Our shoes were also manufactured on different lasts, creating different ideal shoe sizes for different shoppers. We needed to find a way to solve this and found ReaLift. The ReaLift team was fantastic to work with, doing a deep dive into our sizing & fit challenges and looking at our last measurements to understand how each shoe fits differently. Once we launched, we found a high amount of engagement, conversion rates, and a decrease in customer service inquiries regarding sizing. Most importantly, our returns and exchanges have decreased significantly which is so critical for us to grow."