ReaLift Testimonials

"Jim and I built Duradero with a customer service focus first. We believe outstanding customer service is at the forefront for any exceptional company. Selling work boots online, when shoppers have never tried them on before, presents some unique challenges. We encourage and promote customers to order two different sizes of boots to ensure they get the right fit. This was one way we could create an online experience that mirrors walking into a retail store. However, that can become very costly and inconvenient for the shopper. We found ReaLift and were attracted to their simple process and accuracy. Measuring customers' feet is a service Duradero can now provide and enhance their online shopping experience while exceeding expectations compared to most bricks-n-mortar shoe stores these days. We’ve been very pleased with the Realift technology, their timely updates, and focus on customer service. This technology and partnership gives Duradero an additional level of service while enhancing the online shopping experience."

“As an emerging footwear brand selling in various European countries, we had many challenges. One of the largest was our return rate for our footwear products. We found our return rate was very high due to the sizing challenges shoppers faced. Many shoppers would purchase multiple sizes of multiple products, which became a headache for our logistical operation. We addressed the issue utilizing our customer service chat, recommending sizing up and down on various products, but nothing seemed to get our rate to an acceptable level. After evaluating ReaLift, we partnered together, and the team was brilliant to work with. They deeply understood the sizing challenges faced by shoppers and built the tool that worked, recommending the ideal shoe size. We have been very happy with the tool's success and see very little feedback regarding it, which is great since we’ve had so much usage from it. I would recommend the ReaLift tool to any online shoe retailers.”