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“The contact rate in a 4-hour shift was between 8–12% versus 1–2% in other dialers. With one agent in a 4-hour shift, we were actually speaking to about 100–120 people, compared to 3–10 people with other dialers.”
“I love Readymode iQ. I love how you can go in and see what calls are showing up as spam, how it will look on a caller ID. It’s a really modern system.”
Convoso is an industry-leading provider of multi-channel marketing automation software. Their goal behind starting Convoso was to create a solution that would revolutionize the way call centers communicate with their …
Dialpad is communications for the modern workplace. Dialpad provides cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad …
STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. They offer a variety of core capabilities …
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