Rakuten Viber connect people. No matter who they are, or where they are from. Their global user base has access to a range of features like one-on-one chats, video calls, group messaging, and updates and discussions with their favorite brands and celebrities. They ensure their users have a secure and free environment to share their emotions. Rakuten Viber is part of Rakuten Inc., a world leader in e-commerce and financial services. It is the official communication channel of FC Barcelona, and the official instant messaging and calling app partner of the Golden State Warriors.
“By introducing IVA – the chatbot channel for communicating with citizens and business – we have significantly improved the work of the Contact Centre of republic inspections by making it easier to submit requests/petitions using Viber without creating more work for Contact Center operators. The addition of IVA has modernised the daily operation of the Contact Center, improving efficiency while alleviating pressure on staff.”




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