“When you have control of your own software, you have to update everything yourself, but now we just take advantage of the updates as they occur and if there are any technical problems, we know that the Questionmark people are paying close attention to them and fixing them quickly. We …

"When we first began the on-line testing process, many of our associates were apprehensive - not of the test but of the computer. I spent many hours on the phone with associates who were not confident of their ability to navigate a computer. After the apprehension subsided, the response became …