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"The biggest difference between our previous software and Qualia is the ease of remote access to data."
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“While Qualia is an upfront investment, it gives us the ability to know where we're at because we have the visibility we need, and we're having to do less manual work to provide that visibility.”
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"One of my favorite things about using Qualia is being able to provide instant gratification for my clients – if they have a question, I’m able to pull up the information right there, right in front of them."
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"Everything’s organized. The accounting is amazing, it’s very simple. It’s user friendly, it was very simple for even those who aren’t extremely tech savvy to be able to jump in and really appreciate the benefits of it."
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"Having Connect greatly reduced the number of phone calls we get from our lenders. Just an overwhelming amount of our clients love the Connect component – it’s transparent, automatic, and intuitive."
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"I have our email templates set to pull in time, location, and names of the person it is going to – it is personal without all of the pecking on the keyboard. The agents love it because it is a recap for the client that they don’t have to take …
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“We wanted to set up a structure where we could avoid doing that by implementing a base workflow in Qualia with a Smart Tasking add-on structure. And we wanted a thought partner to help us take those ideas and apply them.”
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"It's critical for a business to not sacrifice quality service for the sake of growth. With Qualia, we have been able to do both."
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“[Workflows] were either over-engineered, or we had solutions that could handle 500 closings. You could handle 700 closings, but then it became so cumbersome and manual that it just didn't make sense for the volume.”
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“Now, our reporting sheet is pulling data from Qualia every 5 minutes based on tasking. And if I click a task in Qualia, the sheet changes itself. So we have that big picture overview of all of our tasks.”
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"We are lawyers, not software developers. The way Qualia is built, you don’t need to be an expert in software. It is easy to use and easy to customize."
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“I was looking for something new and innovative, and something that aligned with our goal to reach into the future. We needed a partner who also had those goals in mind, and we knew that Qualia did.”
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“We do basically every type of transaction there is and use every function of our settlement system. Taking on our firm was a huge endeavor and the Qualia team made it easy to manage all our requests.”
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“The bottom line is Qualia is incredibly responsive. In one word, I would describe the customer service as phenomenal."
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"Our office has been so productive, I could not imagine going back to any other system."