Q-nomy Review

Customer Reference Rating4.7
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Devices Supported
  • Web-based
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250+ Large Businesses
  • 37Testimonials
  • 58Case Studies
  • 1Customer Videos

Overview

Q‑nomy develops, sells, and implements software tools that enable organizations to improve the customer experience in their stores or branches. The company’s solutions tailor the individual experience at the service center or store to the customer’s needs, expectations, and personal background. Businesses can utilize this experience to deliver targeted multi-channel advertising and messaging.

Q-nomy offers business process management, appointment scheduling, customer flow management, analytics and optimization, omni-channel commerce, case management, and store campaign management software solutions. In addition, the company delivers requirements analysis, custom development, media and content production, and turnkey project management services.

Benefits

Benefits of Q-nomy’s Business Process Management Solution

Q-nomy’s BPM platform empowers you to coordinate processes across several information platforms utilizing communication and task management tools. The program engages customers, involves staff, and links systems. It functions as enterprise middleware: smoothly transferring processes between various business divisions, simplifying the workflow, enforcing business regulations, and making sure unresolved cases are attended to. Online alerts and reports enable managers to stay on top of their KPIs and goals.

Other Advantages

Streamlines your branch operation and workflow.

Improves the quality and speed of service-related processes to boost customer satisfaction.

Boosts the effectiveness of sales processes to increase revenues.

Q-nomy BPM software focuses specifically on customer-centric procedures. It offers workflow automation and customer-flow management in one platform to optimize customer service.

This single software system can be used to manage all types of processes across enterprises of all sizes.

You get full flexibility to meet any business requirement.

Product Features

  • Administrator interface
  • End-user interface
  • End-user guidance
  • Customer management interface
  • Manager interface
  • Alert notifications
  • Automatic flow management
  • Customer flow integration
  • Systems integration
  • Scalable to any number of agents, departments, contact centers, and branches
  • Parameter-based configuration settings
  • Additional programming offered
  • Easy-to-use, web-based user interfaces

Pricing

Q-nomy pricing information is not presented on the official website. Contact the company directly to get the latest pricing details.

Customer Support

  • Support Tickets
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