Qminder FAQs

    • Who is Qminder best for - their role(s) within what kind of companies.

      Qminder is for clerks and managers of physical locations, as well as for owner of multi-location businesses.

      For CLERKS, Qminder allows to automate the process of managing crowds, freeing up time and resources for providing the best personal customer service. With the shared info from the customers, the service can be crafted.

      For MANAGERS, Qminder offers a rundown of how the team is doing: average volumes of visitors served, wait time and service time, the number of walkaways, and more. This allows for rational, data-backed decisions on the shop-floor with regards to staffing, services, layout, etc.

      For OWNERS, Qminder gives a detailed overview of every branch's performance, allowing to compare different locations and the effectiveness of their respective customer service strategies.

    • How technical do users need to be to use Qminder's software?

      Thanks to its intuitiveness, there is little to no technical knowledge or training required to start using Qminder.

    • What makes Qminder a leader in this space?

      The main thing that sets Qminder apart from its competitors is its emphasis on helping offer personalized service. Qminder captures and stores valuable customer data that gives service staff an insight into each visitor's specific needs and wants.

      This is reflected even in the way Qminder addresses customers. The system uses customer names instead of assigning them numbers, like in outdated queue ticket machines, creating a more personal atmosphere from the very start.

    • Which popular or common software does Qminder integrate with?

      Qminder works with Apple products: iPad and Apple TV. The web-based solution can be accessed in Chrome, Firefox and Internet Explorer.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Qminder. If it's not simple, use broad estimates or ranges for typical setups.

      Starter plan: $389 per location a month. A perfect solution for small locations who only want the basic features.

      Pro plan: $789 per location a month. An ideal option for bigger organizations that want advanced customer service features.

      Enterprise plan: custom pricing. Suits businesses with multiple locations and more specific demands.

    • Does Qminder offer a trial or free download available?

      Qminder offers a free 14-day trial.

    • Does Qminder offer any kind of training/education for their product?

      No training required, but we will help you get set up, and help provide the best customer experience possible.

    • Describe the implementation process and timeline for Qminder software.

      Qminder is easy to install, with the whole system up and running in a matter of minutes.

    • What are the Qminder support options? List all.

      Qminder offers online documentation, live chat and email support, plus a dedicated customer success manager for Pro and Enterprise plans to help with onboarding and troubleshooting.

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