"Six Sigma is daunting, but I find your articles and freeware very user friendly. I got confused during a training session in trying to understand which tool went to which process and your Six Sigma Quick Reference Card makes it so much easier at-a-glance."

"The mystique of 6sig may be its own tallest barrier in penetrating healthcare. Sad to say, I have seen healthcare leaders so intimidated by 6sig's presumed mathematical complexity and its reputation for being expensive that they wouldn't even try to integrate its basic techniques into their CQI efforts. True, many …