"I remember a time where a unit test validated that an input field was on the screen but when I opened up the page it was obvious that no one ever looked at the screen as a user—the input was breaking across two lines because of the way the component wrapped on small screens."
“Users were starting to question the reliability of the platform. Pretty frequently, we would get a bug report, and in the process of fixing it we would introduce a new one. A lot of users would tell us ‘We don’t want new changes’ or ‘Give us the ability to accept new changes.’ It was a wake-up call to pay more attention to reliability in general.”












