“Users were starting to question the reliability of the platform. Pretty frequently, we would get a bug report, and in the process of fixing it we would introduce a new one. A lot of users would tell us ‘We don’t want new changes’ or ‘Give us the ability to accept new changes.’ It was a wake-up call to pay more attention to reliability in general.”
“What we were paying for [our no-code tool] doesn’t capture the true cost when you look at the time and focus it took away from people on the team. And because we had such low coverage, it might have done more harm than good because it would tell us that things were ready to go when they really weren’t.”