“Our products are made for ISPs so, unlike many of our competitors, we focus on giving our customers the functions they need as experts in their own deployments. Our goal is to ensure successful operation of Ping devices in the provider’s network, home and office environments, and continuously improve our …

“We needed to do remote diagnostics anywhere in the world. These would either be sourced by our Meraki devices in the field, or from customers who provided us with capture files directly. For the latter case, that meant we needed to have our customers perform the capture and send us …