"The customer support is great, you can get their help by simply visiting the support feature on the PubWorks desktop, you get a call within an hour and it's someone there to help you. The training was a huge benefit, both to help employees use PubWorks and for computer-illiterate employees …

"The software is as advertised, easy to use, very comprehensive, and captures an incredible amount of information for use. Your support staff has provided outstanding service and are always available when needed."

"It was a huge benefit to us, It was much easier than having to monitor two systems, and ensured that none of those requests was going to fall through the cracks."

"Now we are creating histories for when calls come in, and when work orders are fulfilled. This helps us keep track of our employees, as well as flagging frequent problems at the same address. It also helps us with tracking reports, so we can say what it costs to do …

“When we were looking for software, no one understood government and payroll with the different Labor Types, like PubWorks. It is software for government operations like ours. Nothing else out there is geared for public works like PubWorks.”

“Cost accounting is the reason we picked PubWorks. Being able to see how much an asset is costing us, where it is and then being able to create reports and annual budgets from that information is amazing!”

“PubWorks is easy to learn, easy to use and the reports are wonderful. Our commissioners are much happier with our reporting ability.”

“Is that stop sign getting hit all the time? Maybe we need to move it, Do we need a guardrail on that road? If we’re seeing a lot of accidents in a certain place, then maybe we ought to cut down a few trees there for sight distance.”

"Our work crew manager tells us what the project is for the day. Our workers only have to tell us where they were, what equipment they are in, and what they are doing. We made it real simple for them."

"PubWorks allows us to be completely transparent and accountable to the taxpayers of Edgar County, because we can justify, demonstrate and illustrate everything we’re doing, where we’re going and how the dollars are being spent."

“At the end of each day, the crew foreman gives us a job report for his entire crew: what they did, equipment used, materials used, anything like that. So we enter it by the whole crew, not separated by employee. It’s faster that way.”

"PubWorks is one of the greatest tools we purchased for Road & Bridge. Because of our cost accounting capabilities in PubWorks, we are able to pinpoint and keep better track of our actual costs."

“You can determine how you’re going to gather information, what you need to quantify.”

“It’s just a very cost-effective way of tracking our resources, It makes the data entry very easy and quick.”

“PubWorks broke down each task that was done during the disaster, and then our FEMA reps chose which of those tasks could be reimbursed, Before (PubWorks) that would have been really difficult, if they’d even have been able to do it.”