"With PTC Axeda software we can have several servers placed arouVd the world, allowing us to shorten the distance between connection points, significantly decreasing latency. By installing this software in Europe, our remote session connection times are less than one second. As a global company, we now have a remote …

"In late 2010, we put a Field Service Management and mobility pilot in place in our Northeast and Canada Field Service Areas. By late 2011, we had fully deployed the PTC platforms, fully enabling centralized dispatch and parts ordering."