15 Protractor Testimonials

“If you want a high performing profitable shop you need the best techs, tools and shop management software. That’s where Protractor comes in. The software systemizes the business and “drives” gross profit. Being internet based allows me the freedom to access it anywhere and peace of mind that my data is always protected in case something happens to my shop.”

“They embrace and build off of the technology,” Hall says of her son and nephew — the latter, she notes, is brilliant behind the wrench like her father. “For them, they don’t know or understand any other way. So, without Protractor, they wouldn’t be able to grow or move forward. It’s a tool they utilize to its full capacity.”

“I was a Pace power user with full GL for many years. So when it was time to upgrade, I looked at all the systems available. Protractor was way out in front, with built-in features such as integrated labour guides and on-line parts ordering, right on to the work order and into payables automatically, email reminders, technician time clock, fast estimating, keeping track of deferred work and prompting the advisors for the next service. These service additions pay for the price of the software alone! Protractor is always coming out with updates for new features. We have multiple work stations but NO more back-ups to do. It’s done for me and it’s all included in my monthly fee!”

“It’s a really smart system, but you have to invest time learning and building it how you want it. I would recommend it based on our progress since adopting the system — how it helped us identify where problems exist.”

“Other shop management software may be impressive, like a Ferrari or Lamborghini, but Protractor stands in a class of its own. It’s the Formula 1 of shop management systems—unmatched in performance and excellence.”

“Of all the pluses that go with AutoServe1 — the pictures, the video, the customer education — I’d say the most important thing for us, especially during the pandemic, was Text-to-Pay."

“I have been using Protractor since 2004. Protractor was a huge leap forward over my old system in helping my business to take care of my customers and profit. The .Net is the next evolution of shop management. The .Net makes life easier, from setting up customers and assigning maintenance plans, to parts and labor lookup; it’s all much more efficient. The support staff at Protractor does a very good job of responding to any and all concerns very fast. If you are an existing Protractor client change over, the learning curve will be the smallest one yet, especially with the customer history coming forward. If you’re looking for a new shop management system, I would recommend this product to any shop owner in the industry.”

“We have been in the automotive business for 30 years. Throughout that time we have constantly been on the lookout for advantages that will help us stand out among our competitors. Since we switched to Protractor we have not looked back. Protractor has streamlined our accounting procedures while still allowing us to track and project growth with a few short key strokes. After 8 + years on the program we have come to depend upon the tools, support and industry leading software necessary to secure success in today’s marketplace. I would highly recommend this program to any business looking to increase productivity and profits.”

“Protractor has been a game changer for my small business. It allows me to track everything in one place, including appointments, inventory, work orders, invoices, and accounting. They provide excellent training on the software. I feel confident in running my business more efficiently with Protractor. I highly recommend Protractor to other automotive technicians looking to start their own business.”

“We were looking for something more robust. From an owner’s standpoint, my favorite feature is the reporting capabilities. With all the dashboards and reports, the technician time tracking and the efficiency monitoring within each job is one of the best features of Protractor. My service advisors really like the work order layout, history, deferred work tabs, and analysis tab – you can maximize your gross profit per billed hour within each work order. It’s been a true game-changer!”

“We have been with Protractor since January of 2008 and, although completely satisfied with the Legacy software, have been looking forward to the .Net software for the past few years. In February we converted to the new .Net software. It took us about six hours to get our.Net system setup, converting the inventory, service packages and some of the accounting. Our staff completed the LMS online training which was really helpful and we bought the three hour, one on one training program. We were up and running in no time. I really like the speed and reporting in the .Net software. My service advisors never caught on to the online supplier connections in the old software. But, now, with the ability to toggle between multiple suppliers on one page, they are completing estimates and orders with ease. These new features alone have made the conversion worthwhile and have saved us time on the service counter. We have not looked back since February 1st and continue to find new features every week. If you have not already, I would recommend you make the transition as soon as possible.”

“Our shop has been using Protractor for several years, it’s easy to learn and easy to use! And it’s great I can access it from my laptop wherever I go. Today I needed assistance with a quick issue setting up online suppliers and Isabelle had me fixed up in only a few minutes.”

”Then there’s the omnichannel support he gets, including Protractor’s Facebook support group. Even there, responses to user questions are virtually immediate. “What I love about the tech support is they’re always willing to jump on a call to help solve a problem."

“What Protractor does is prevent us from being lazy. And I appreciate those checks and balances because now I know the numbers are true when I run reports.”

“So, my crew loves Protractor. My office staff loves it. To be competitive these days, you really need this type of technology. That was not the case 30 years ago when I started, but now we do.”