"Thank you, Thank you, Thank you!!! for your excellent work and professional manner! The brochures are perfect! You did an excellent job on the printing and the special fold we asked for. I am so pleased! As I told you on the phone, I am always nervous about sending my files out to a printing service. Usually, I have spent many hours getting them just right. Part of my fears probably stem from the fact that I am not familiar with technical printing terminology and often just don't know the right questions to ask. Then, when I do get answers, I don't fully understand them. (But, I'm learning!) Also, I have been disappointed with other printing services before. The best part of all your courteous service on the phone. From the beginning you made me feel like a real customer and that is a rarity these days. You are cheerful and seem like you really enjoy your job and working with customers."