“With Prima we hold quarterly face to face meetings at their head office in Widnes to discuss and resolve current support issues, review development requirements that will benefit our mutual clients and prepare sensible plans to deliver the changes and discuss other areas of potential improvements both in software and service. when the need for such meetings arise the Prima management team are always very accommodating to ensure the customer experience is first class. In addition to this and something I see as very important from a service proposition is the fact that I get invited to attend each and everyone of their large user forums to allow joint presentation of changes to the user and show that we have a good working relationship and work together for the benefit of our mutual customers.”