Practical CSM Testimonials

“I looked for a one-stop-shop for certification and for online training, that people can consume in their own time at their own pace, while I as a manager of the organization can track their progress, and I found that very easy to do with PracticalCSM.com. I would recommend PracticalCSM.com as a very good starting point for a new Customer Success Organization. The materials are built in a logical order and it provides a very good starting point to teach newcomers to the organization, and to build a common language and common terminology, both inside our organization and actually shared across the CS community.”

"This is one of the most well-rounded online learning programs I've taken. The whole course is very well structured, and the explanations are clear and easy to understand. The program provides not only a holistic Framework for Customer Success Management, but also other profound concepts and tools for working with customers in general. I highly recommend this course to anyone who's serious about becoming an outstanding Customer Success Manager."