Practical CSM provides consultancy, training, certification services for Customer Success professionals - helping them to become both more productive and more effective in their roles. At Practical CSM they also help entire Customer Success teams to develop and implement their Customer Success strategy, to standardize on how core activities are performed, and to train and certify all CS team members to minimum standard of professional competence.
"PracticalCSM.com has revolutionised the way we work. The content is superb and really pushes all the CSMS to challenge themselves and work in a much more effective way. In particular I have seen a great improvement in the teams stakeholder management and we are turning a big corner in the value we are getting from each interaction with our customers. I had scanned the market pretty hard, Rick's professionalism and approach is what won it for me. The experience of purchasing and using the product has been a joy. I can pick up the phone and speak to someone to make suggestions of how it could be different and they listen and respond. Whilst there are other players in the field that offer "similar offerings" I struggled to find one that got close to PracticalCSM. The management dashboard and the ability to understand where my team were struggling has been a real game changer."
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