“We’ve tried a lot of different knowledge management systems, and the downfall is how much manual intervention is needed to maintain it. Posh’s Knowledge Assistant doesn't require manual effort on our end. They’ve taken something complicated and made it very easy because of their focus on outcomes and end-user experience.”

“Our training process is no longer intimidating, it’s easier to grasp, and allows our employees to feel more empowered to do a great job. With this new model, we can serve members faster and lower handle times. And, we can show tangible results to our business partners to get buy-in. …