“Looking back, I can say that one of the most important keys to our success was naming the bot and having all our employees participate in the naming process. I’m very proud of what we ended up with.”
"Within a year since implementing Posh's AI, One Nevada has enjoyed 55% automation levels during business hours and 75% automation after hours. This has enabled us to serve our members 24/7 and also free up time for our staff to engage in more meaningful conversations for members that are escalated beyond the chatbot."
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