Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018. They are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. They transform how financial services companies connect with their customers and automate contact centre workflow.
“We wanted to provide our members more than they had before. We also needed to find a solution that would allow us to decrease call volumes, improve member experience, and …
“We basically had a party at all of our branches. They provided tee shirts, cupcakes, stickers, and educational one-sheets. The employees used Luna so they can apply what they learned …
"We couldn’t be more pleased with Posh, the service we receive, the team’s responsiveness, and collaboration. Their member-centric approach provides a seamless experience."
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