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“Our goal is to target high-risk calls, and PerformLine has allowed us to do this in an efficient manner by using Speech AI and speaker separation. We’re now able to easily determine what statements are made by a customer/agent. It also allows us to easily report on trends to our Operations leaders to ensure feedback is provided to our agents, ultimately improving the customer experience.”
“As financial services products, technology, and regulation continuously evolve, our partnership with PerformLine allows us to ensure compliance of Engine’s 400+ direct partners in a centralized and scalable manner.”
Crimson Hexagon is a leading provider of social media analysis software. Powered by patented technology and an in-house data library of more than 500 billion posts, Crimson Hexagon's ForSight platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Microsoft, and Twitter, and leading agencies such as Translation, Edelman, and they Are Social.
Snaplytics is a SaaS company providing Snapchat analytics, insights and publishing for brands running or planning to run native accounts on Snapchat. With the technology developed by Snaplytics, brands can obtain usage statistics, including views, average number of screenshots per story, and average story duration, and gain industry benchmarks to help determine if they are creating compelling campaigns and reaching their target audiences.
Sprout Social is a social media management tool created to help businesses grow their social media presence. The web application integrates with multiple social networks where consumers are engaging with businesses and brands. The application also offers team or individual engagement and publishing tools with in-depth analytics, brand monitoring, competitive insights and social CRM features. Sprout Social is known for its intuitive, easy-to-use web and mobile platforms.
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