“If we did not automate the responses to incoming enquiries we would have had to resource a staff member to fulfil the role. Automation allows us to focus on important enquiries that require more detailed consideration.”
”We saw a huge uptake in web adoption, with web inquiry volumes increasing from 40% to 75% in the first year. This led to new efficiencies in our call center operation allowing CBYD to provide a greater level of help desk and support functions."