”We saw a huge uptake in web adoption, with web inquiry volumes increasing from 40% to 75% in the first year. This led to new efficiencies in our call center operation allowing CBYD to provide a greater level of help desk and support functions."
“Working with PelicanCorp in order to transition from manual responses to an automated model was conducted in a very professional manner from start to finish. Council was well informed throughout the whole process with particular emphasis in the way variations to the initial model were handled whilst keeping to the timeframes allocated for the project."












