“When I first started working with SMC National, the thing I found the most fascinating was their approach to call conversion performance and accountability. Before then, even as I was pushing leads into my offices, I didn’t really have a good metric to measure the conversion rate of how many leads became actual patients. SMC taught me how important it is to not just look at numbers, but to look at the right set of numbers. When they asked me to try Patient Prism out because it offered an even more robust set of features for call conversion tracking, I was happy to do it. Then I fell in love with Patient Prism, and within just a couple days I knew this solution had the potential to significantly increase my new patient conversions. The additional metrics for existing patients was just a bonus. I think once we get super comfortable using it and doing the RELOs and really utilize it to its full potential, it will be a game changer.”