Pathlight is a Realtime Performance Management (RPM) platform that allows large, customer-facing teams to move faster than ever before. By consolidating performance data, coaching and communication in one place, the platform empowers data-driven management at every layer of the organizational chart. Pathlight helps customer-facing teams hit their goals and grow faster, by giving every employee the data and communication they need to be successful.
“I can really push activities and I will get those activities. We had 50 activities a day and at the end of the day, every single rep was at 50. …
“For the first time, we have a platform that empowers advocates, managers, and leaders to manage day-to-day performance in one place. It is an absolute must have for customer experience …
“Before Pathlight, agents had to wait until their 1-on-1 with their manager to understand the impact of their performance from previous weeks. Now they are empowered to take more responsibility …
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