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Pathlight is a Realtime Performance Management (RPM) platform that allows large, customer-facing teams to move faster than ever before. By consolidating performance data, coaching and communication in one place, the platform empowers data-driven management at every layer of the organizational chart. Pathlight helps customer-facing teams hit their goals and grow faster, by giving every employee the data and communication they need to be successful.
“Pathlight gave our agents the opportunity to have more initiative in terms of hitting their goals. In the past it was all dependent on the team lead for setting those …
“Before Pathlight, agents had to wait until their 1-on-1 with their manager to understand the impact of their performance from previous weeks. Now they are empowered to take more responsibility …
“Because we're 100 percent e-commerce, the customer experience team is critically important to allowing our brand to provide experiences to our customers."
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