Pathlight is a Realtime Performance Management (RPM) platform that allows large, customer-facing teams to move faster than ever before. By consolidating performance data, coaching and communication in one place, the platform empowers data-driven management at every layer of the organizational chart. Pathlight helps customer-facing teams hit their goals and grow faster, by giving every employee the data and communication they need to be successful.
“I have never seen a tool that makes performance data so accessible and easy to use as Pathlight does. Our team spends less time looking for performance gaps and more …
“Before Pathlight, agents had to wait until their 1-on-1 with their manager to understand the impact of their performance from previous weeks. Now they are empowered to take more responsibility …
“Because we're 100 percent e-commerce, the customer experience team is critically important to allowing our brand to provide experiences to our customers."
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