Pathlight is a Realtime Performance Management (RPM) platform that allows large, customer-facing teams to move faster than ever before. By consolidating performance data, coaching and communication in one place, the platform empowers data-driven management at every layer of the organizational chart. Pathlight helps customer-facing teams hit their goals and grow faster, by giving every employee the data and communication they need to be successful.
“I felt that if we're going to try to improve our core CX metrics, it would start with transparency in the data after all agents need to know how they’re doing before we can ask them to improve.”







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