“We’ve been very happy with our experience using Paperless Parts. We’re covering our bases; the interrogation definitely is helping. A lot of times the system will pick up things that we might miss—potential manufacturing errors, such as holes too close to a bend, drafting issues, etc.—that provides us with comfort …

“One customer had really tight tolerances on the holes, and while quoting the part, I was able to notice those, flag them, and have a conversation before giving her a price. She didn’t need the tight tolerances, but we caught it and were able to communicate that before over-quoting the …