OroCommerce FAQs

    • Who is OroCommerce best for - their role(s) within what kind of companies.

      OroCommerce is a great fit for mid-market and large enterprise companies looking to improve their eCommerce presence or take the first step in launching an online webstore for their customers. Currently we successfully serve B2B commerce distributors, manufacturers and suppliers in the following verticals:

      - Healthcare
      - Industrial Supplies
      - Agriculture, Mining and Construction
      - Energy, Oil and Gas
      - Food and Beverage
      - Fashion and apparel
      - Automotive parts and accessories
      - Appliances and electronics
      - Business and consumer services

    • How does OroCommerce benefit them?

      By providing a diverse range of native B2B features, OroCommerce redefines the benchmarks for best-in-class customer experience. With a built-in CRM and Marketplace capabilities, companies can see a full 360-degree view of their customer and launch multi-vendor eCommerce stores.

    • How technical do users need to be to use OroCommerce's software?

      Most back-end users (sales, marketing, operations) do not need any technical background to manage orders, products, pricing rules, discounts, tax rules, page content, SEO tags, etc. In case you want to make sure your team has in-depth knowledge and understanding of the platform we provide on-demand training.

      You would need an IT team or implementation partner for on-premise deployment of the product and the implementation process. If you choose to go with OroCommerce Cloud, your infrastructure is going to be managed by the OroCommerce team in Google Cloud.

    • What makes OroCommerce a leader in this space?

      OroCommerce is the only true B2B eCommerce platform made for manufacturers, distributors, wholesalers, retailers, and brands. It's the first of its kind to build a product from the ground up specifically for B2B businesses.

    • Who are OroCommerce's biggest competitors (3-5 companies)?

      - Intershop
      - Adobe Commerce
      - Spryker
      - SAP Hybris
      - Optimizely

    • How/why is OroCommerce better than those competitors (or most others in their market)? What about OroCommerce is unique, stronger, easier, etc.?

      - Proven leadership team with years of experience and success in open source eCommerce (co-founders and C-level tech team of Magento).
      - Faster time to market because of the robust design able to support any B2B and B2C scenario out-of-the-box with minimal customizations.
      - 24/7 free support for Enterprise customers.
      - Strong, modern, flexible, scalable and future-proof technology stack based on the Symfony framework.
      - Unique Workflow engine that allows to digitize any manual process in the organization
      - Ecosystem of solution integrators and partners that drive innovation
      - Built-in CRM that seamlessly integrates with the eCommerce platform available on demand at no additional cost.
      - Transparent pricing with no hidden costs and commissions on API calls, revenues, transaction numbers., etc.
      - Deploy anywhere policy. Easy deployment in any Cloud environment and on premises.

    • What kind of features can customers expect OroCommerce to release in the near future? And longer term?

      Near future:
      - Additional open APIs for both storefront and back-office
      - Improvements to eCommerce reporting engine and report widgets
      - Extended out-of-the-box data export/import functionalities
      - Advanced filters for the storefront
      - Search functionality improvements including autocomplete and relevance boosting features

      Long term plans:
      - Sales representative UI
      - Default workflows for orders
      - Additional tax and shipping integrations
      - Product bundles
      - Virtual goods improvements
      - Deposits and payment schedules
      - Multi-warehouse routing options
      - Built-in instant customer messenger

    • Which popular or common software does OroCommerce integrate with?

      - Akeneo
      - ContentServ
      - MicroSoft Dynamic
      - MicroSoft Great Plains
      - SAP B1
      - Epicor Prophet 21
      - Oracle

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for OroCommerce. If it's not simple, use broad estimates or ranges for typical setups.

      OroCommerce pricing varies per use case since every project is unique. We take into account number of Users needed, hosting fees, and other project requirements to give you the most accurate estimate with no hidden costs.

    • Does OroCommerce offer a trial or free download available?

      Yes, our Community Edition is open source and free to download.

    • Does OroCommerce offer any kind of training/education for their product?

      We offer Technical and Functional training sessions held onsite. You can read course descriptions and submit training requests here: https://oroinc.com/training/. Additionally, we have publicly available documentation, community Slack channel and community discussions at StackOverflow.

    • Describe the implementation process and timeline for OroCommerce software.

      Our average implementation time is 6 months, but timelines vary per project based on your specific business requirements.

    • What are the OroCommerce support options? List all.

      We have publicly available documentation, community Slack channel and community discussions at StackOverflow. For our Enterprise Edition customers we offer 24/7 support.

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