“When I first joined, our training documents were on Google Drive, as we began to open more stores, it became clear that we needed a better system—it wasn’t working. There was really no way of knowing who had been trained on what, or how they had been trained, or if …

“You have to have a foundation, and that foundation starts with training. We have plenty of leaders in our stores, but we need to coach them and with Opus, I really believe we’ll get there—training itself needs to be visual so that our team members can visualize it, hear it. …