“When I first joined, our training documents were on Google Drive, as we began to open more stores, it became clear that we needed a better system—it wasn’t working. There was really no way of knowing who had been trained on what, or how they had been trained, or if they’d been trained at all.”
“You have to have a foundation, and that foundation starts with training. We have plenty of leaders in our stores, but we need to coach them and with Opus, I really believe we’ll get there—training itself needs to be visual so that our team members can visualize it, hear it. I love that about Opus: any process can be inputted into it, you can communicate through it in a way that you just can’t via any other system or platform.”












