Parallel is a no-code collaborative platform that helps teams to collect information and generate contracts for back office and sales teams. They facilitate the exchange of data and documents among clients, suppliers, and employees for safe and error-free collaboration. They realized that in almost all the topics they were carrying, it was usual to ask for information, it being usual for customers to take a long time to send the information they needed to work.
“In fact, automating KYB and contracts helped us evolve to adapt to sales growth. A new onboarding team was created. With an intensive training we were able to group certain tasks that previously required the intervention of different departments (compliance, legal and risks) –which also lengthened the process– into this single team to provide the best experience for the new merchant. This allowed other teams to focus on more specialized tasks.”




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