53 Onit Testimonials

"We applaud them on solving one of the greatest challenges law departments face, how to keep pace with fast-moving business transactions while continuing to deliver consistent, high-quality legal work on contracts."

"The App really works – our COCP Against Change of Channel Partner rate has been next to nothing since we started using Onit, and we used to lose 10–15 customers to COCP a MONTH. Now we don’t even see 15 losses in an entire year. I cannot stress enough how important that was to us. Every customer we lost meant we needed 5–7 new ones just to replace the lost legacy income. It was mission critical to retain our customers."

“With Onit we can pivot and make workflow rules on the fly based on whatever the business rules are of the day.”

"The customer service at Onit’s ContractWorks is outstanding. Everyone I’ve worked with has been incredibly helpful, patient, and kind. I wouldn’t hesitate to recommend ContractWorks to others."

"I love using Onit’s ContractWorks—it’s easy to navigate and keeps everything organized and accessible. It’s made managing our documents so much easier!"

"Onit’s SimpleLegal stands out for its ease of use—introduction and adoption are practically immediate. The interface is intuitive, and configuring functionality is straightforward. For instance, creating custom tags to capture metadata is incredibly simple and efficient."

"Powerful and flexible platform for managing legal matters-and more. Onit brings valuable transparency to cost tracking, vendor billing evaluation, and retroactive matter analysis. With built-in budget management capabilities, we're better equipped to meet financial goals. The API integration with Oracle enhances efficiency and gives our AP team real-time access to transparent data. It's a fantastic tool for fostering stronger legal-finance partnerships, streamlining invoice approvals, managing accruals, and conducting annual evaluations more effectively."

"Implementation was seamless, thanks to an attentive and knowledgeable implementation manager and customer success team."

"Onit's SimpleLegal has significantly improved the efficiency of our legal AP process, especially given the wide range of legal service providers we work with. The platform offers powerful metrics that help us identify which matters are driving costs and evaluate firm performance based on service efficiency. Its approval workflows ensure the right stakeholders are accountable for expenses, while the accruals functionality gives our finance team greater visibility and control over legal spend."

"Onit has completely streamlined invoice intake for our in-house legal team. The platform is intuitive and user-friendly, eliminating the manual work I used to do-breaking out billing across 50+ legal vendors by matter. Now, I just update my matter list occasionally, and everything else is automated. I feel much more confident in our budget tracking compared to the old spreadsheet-based process."

"The Onit technology is simple, modern, and incredibly user-friendly-overall, very effective. I truly like everything about it. My one suggestion, which I share with all vendors, is the importance of ongoing engagement. Checking in at least semi-annually helps ensure our needs haven't changed and that we're still maximizing the value of the software."

"It took us less than one day to go live with Onit solutions. The ready sign product is excellent and pays for itself in time saved."

"This platform delivers excellent value and is backed by a responsive, transparent development team. The core offering unlimited storage and users for a cloud-based document archive-provides strong tagging and reporting at a compelling price point. For those exploring e-signature functionality, it's a great entry-level solution that seamlessly integrates signing and archiving. Since adopting the Onit platform, we've seen steady, thoughtful enhancements -like internal approval workflows-rolled out with clear, helpful training videos. We've adopted nearly every new feature because of how well they're delivered. When we've had questions or requested capabilities, the developers have been open about what's coming. The user interface continues to evolve and is increasingly intuitive, with seamless updates that never disrupt our workflow."

"The Onit platform is largely user-friendly, and implementation and setup were straightforward. Customer service has been helpful whenever I've reached out."

"Not only is the Onit software simple to use, but it also offers open user groups where we can learn from one another. Support is fast and efficient. They are introducing matter-based timekeepers, which we value as a company."