Over the last three years, your team has worked extensively with Concentra in a number of areas. Your assessment and survey services have been particularly valuable and have greatly assisted us in focusing our resources on the most critical areas with the highest potential return. Because our people are our most important asset, gathering their input is critical in assisting our senior leadership team to chart a course for continued success in the future. Your ability in this year’s employee survey to gather feedback from over 70% or 4,065 of our colleagues was remarkable. Equally significant was the way they were able to distill that feedback into meaningful reports and then help us implement key changes which have contributed to our success. By conducting our last two annual colleague surveys for us, you have helped us determine which of our improvement efforts have been most successful and identify those areas in which we have some additional room for improvement.

Your team provided us with a turnkey implementation of our Salesforce.com solution which increased our sales team’s buy-in through a dedication and follow through you do not see from many companies today. You took the time to really understand our business and processes which has allowed us to see a real financial return on our investment.

One of the most important tools an organization can utilize to keep a pulse on the business, measure success, and make sound business decisions is an efficient and well-programmed database. Far too often we have the right software tool, but poor programming in setting it up results in frustration and ineffectiveness.The best decision we made when we decided to go with SalesForce was to hire the best consultant to set it up and program the system for optimal results. David Reed has far exceeded our expectations. His excellent customer service, skills in programming, attention to details, and ability to listen and understand our culture, has resulted in success for our organization. Keeping David on retainer as we continue to grow and utilize his expertise in reporting and function has been another wise decision.

The time and effort you put into preparing for and customizing the presentation to fit our business and company was evident and appreciated. We received much feedback from the participants, and all were very complimentary of not only you and your presentation style, but most importantly, of what you taught them that they can put into action in their districts and territories.

I have worked with many consulting firms over my corporate career and have seen the best consultants can offer and the worst. You certainly are a star in the “best” category. You worked in a “hands on” way with my team to assess where we stood with regard to leadership, customer service, and community stewardship and helped us build a plan to improve in areas of weakness. I’ve found you to be refreshingly candid, enthusiastic, and practical. A consultant who doesn’t want to develop a binder, but who wants to work with the team to accomplish real change. I would highly recommend you to anyone committed to changing their organization, streamlining processes and improving customer focus.