Over the last three years, your team has worked extensively with Concentra in a number of areas. Your assessment and survey services have been particularly valuable and have greatly assisted us in focusing our resources on the most critical areas with the highest potential return. Because our people are our most important asset, gathering their input is critical in assisting our senior leadership team to chart a course for continued success in the future. Your ability in this year’s employee survey to gather feedback from over 70% or 4,065 of our colleagues was remarkable. Equally significant was the way they were able to distill that feedback into meaningful reports and then help us implement key changes which have contributed to our success. By conducting our last two annual colleague surveys for us, you have helped us determine which of our improvement efforts have been most successful and identify those areas in which we have some additional room for improvement.

Your team provided us with a turnkey implementation of our Salesforce.com solution which increased our sales team’s buy-in through a dedication and follow through you do not see from many companies today. You took the time to really understand our business and processes which has allowed us to see a real financial return on our investment.