"Making the decision to transfer 100% of our call center operations to TOG in 2010 has been the best decision we’ve made thus far. After experiencing other contact center solutions, we knew finding the right vendor would not prove to be an easy task. As a demanding client, we felt confident that TOG could meet our needs and continue to communicate with us routinely on the day to day operations. In addition, we have been extremely pleased with the quality performance standards in which the Agents are held to. With an open door policy, we have been able to meet our Agents and establish an incentive program that has fostered positive results and professional calls that the Agents are truly proud of. We have seen a significant increase in our overall customer satisfaction, service levels, and our return customer base. TOG’s flexibility and genuine concern for our business needs has evolved the original business partnership into a true extension of our own brand. By taking a collaborative approach TOG continues to offer innovative suggestions to improve our overall customer experience. The call experience is a major contributing factor in our growth and we couldn’t have reached our potential without the professionalism and quality of service TOG has given us."