"We have to fax fewer illustrations to the shops because they are able to view them online. They sometimes know what it looks like better than we do because they have it in their hands. That helps streamline the process because they can look at it online, order online and …

“In this day and age having information available is crucial to making decisions. OE diagrams have saved us many times, availability is great to determine where to order from, and VIN scrubbing gives us more confidence in ordering the correct parts the first time.”