31 Northpass Testimonials

"The fact that Northpass can start up right where they left off really helps out as well."

"We chose Northpass because of the sleek and modern interface, which promised our end-learners an easy and engaging learning experience. Before Northpass, we either had to do one-on-one trainings with new employees and partners or send them hastily compiled resources. Northpass allowed us to put together a robust product-learning curriculum in less than a day and saved us from doing redundant work because we could easily integrate pre-existing collateral. Using Northpass, we reduced the on-boarding time for both new employees and partner organizations, while ensuring that they are well trained on our product."

"Prior to Northpass, our onboarding process took around 14 days on average. Since implementing Northpass, we have been able to reduce our onboarding time to less than 2 days."

"We’re a really lean team so we need to rely on technology to do the heavy lifting of bringing our users into the platform, and having them interact with the content. Northpass has the capability of making that process automated. Now that we don’t have to worry about the delivery mechanism, we’re able to focus on creating great content.”

"Since using Northpass, we’ve been able to improve onboarding time by 30% by giving our Quality Providers training content when and where they need it."

"By making training information more accessible, new team members are able to get acclimated more quickly, and seasoned employees can engage in refresher materials when they need it. As a whole, our training process has become a lot faster, with fewer errors overall."

"At SPS, everything we do must bring value to our customers. We use Northpass to develop a more personalized training experience for every customer that is easy to access and delivers the information and insight they need. Our goal is to make the most of our customer’s trust in SPS and empower them to do more in their day."

"We have a two-step application process that’s gone from taking our partners two weeks to complete to three days on Northpass. As a result, our team is spending 75% less time on support. This has allowed us to focus more on recruiting new partners—something that’s central to developing the business."

"We are providing our customers with 24x7 access to training courses giving us a better global reach. We are providing a higher touch service compared to Help Documentation but a lower cost service compared to one-on-one consulting. This has opened a new revenue stream for us."

"The issue with in-person training is it just isn’t scalable. After our acquisitions, it was clear we needed a learning platform that could keep up with our pace of growth. Working with Northpass, this was definitely accomplished."

"The ability to build a learning management for both internal employees and external clients is harder to find than I would have thought. Because Northpass is focused solely on the ability to build on-demand training, it's simplicity allows you to use those courses in whatever way you want/need."

"We have been able to successfully integrate Northpass within our proprietary technology making it feel not like an extension but an inherent part of our brand."

"What I like best about Northpass is the flexibility and customization the functionality within Northpass is impressive, and has given us use-cases and content ideas beyond where we were initially searching."

"Northpass has freed our CSM teams up to focus on more strategic initiatives such as QBRs, success planning, and diving into advanced features."

"Northpass’ Customer Success team worked hand-in-hand with us to ensure we had everything in place to succeed with online learning."