"At Bulgaria Insurance JSC, our business is to earn people’s trust. Since implementing Salesforce CRM, we know each of our clients personally and are able to provide the right service and solution
"Our main goal was to put the customer in the center of the system and from this position to start every business process. CEZ Group is part of the top 10 energy companies in Europe and one of the leading players in the region. Logically, we wanted to work with the biggest and the best. That’s why we contacted Salesforce. I expected the "typical" IT experts to come and start showing us complex systems and incomprehensible codes. And they [Next Consult] came and talked about business. And that impressed us lot."