NewBrandAnalytics is a software company that delivers reliable social customer relationship management solutions that enable brands to win – and keep – market share while improving overall operational performance. newBrandAnalytics prides itself on cultivating a well-rounded, flexible, and balanced employee culture. The company serves clients across industries, including DICK’s Sporting Goods, Conn’s Inc., Five Guys, Darden, Hyatt, Interstate Hotels, Consulate Healthcare, the District of Columbia and many more.
"We are thrilled to work with an innovative, District-based company. We are excited about applying cutting-edge technology from the private sector to the task of ensuring that D.C. residents receive the best customer service possible from their government."
"newBrandAnalytics brought in a wealth of real-time information we could use to create a proactive—not reactive–strategy."
"Knowing you can read about your service or product on the Internet within minutes of a guest’s visit and that technology can quickly measure the results of poor performance provides a psychological control of service employees and managers as they perform their duties daily."
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